|If you visit Coleman Oil in Sandpoint, Idaho – whether it’s to fill up at the FTN cardlock pumps, pick up lubes inside the office, or just say hello – there’s a very good chance you’ll remember the experience. |
“We treat people the way we’d want to be treated,” explains Jeff Clark, plant manager. “Between me and Debbie, customer service representative, we pretty-much know everybody who comes in here.”
And when you ask Jeff about what he remembers most, after some 38 years in the petroleum business in Sandpoint, he will quickly talk about the customers he has met, gotten to know, and learned from. "I like to listen to other ideas on how to do things,” he says. "I do well with what I do here but I can still do better. When you quit learning you are pretty-much done."
For Jeff, learning about the petroleum business began early. He worked part time in his father's station as a high school student and, on graduation, took on a full-time role. "I remember one long-time customer of my dad who, when paying his bills, would just send in a blank check with a note ‘Buck, fill it in the amount I owe.’”
That would be unusual now, he adds, “but there are still people out there who would trust Debbie or me to do that.”
In short, there's a familiar, family feeling about Coleman Oil in Sandpoint, Idaho.
While its service area is wide-ranging – customers range as far east as Montana, as far north as Priest Lake and Bonners Ferry, and south to Athol – Coleman Oil's four-person staff is tied to the community.